Terms of Service

Terms of Sale

The Terms of Sale are part of The Detail Doctor’s Terms of Use and are additional terms by which all Users or guests abide when using the Service. When you book online or via phone with The Detail Doctor, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Packages

The Detail Doctor offers six different wash options for five different car types. Prices and wash packages contents are subject to change at The Detail Doctor’s discretion at anytime; all such changes will be reflected on detail.doctor.

Payment Terms & Conditions

Pre-Authorization: To secure your appointment, we require a pre-authorization of your credit or debit card at the time of booking. This pre-authorization does not result in a charge but holds funds to ensure your appointment is reserved.

Payment Flexibility: You may choose to use a different card or cash for payment after your service is completed.

On-Site Adjustments: If you add on a service at the time of your appointment, we will adjust the total price accordingly. You may pay for the adjusted total on-site using cash or your preferred card.

Booking Terms & Conditions

Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing. The Detail Doctor will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with your car detailing specialist. All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service. We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square. We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure. The Detail Doctor reserves the right to charge a fee for any work that is not within the boundaries of the booking, at a rate determined at the time of service. This fee may be subject to change based on the complexity or duration of the additional work. A minimum 20% surcharge will be applied to all jobs that involve urine, vomit, blood, feces, or other hazardous materials.

Late Cancelation & Rescheduling

You may reschedule or cancel any appointment up to 48 hours before the due date. However, past the 48 hour period, a $40 fee is charged to compensate our technician. This rule applies for any retail priced car detail.

Satisfaction Policy

If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge. Any claims must be filed within 24 hours of the completion of the service by phone (512-900-9704), email ([email protected]), or text message (512-900-9704). Pictures of the area must be texted or emailed to ([email protected]) within 24 hours of the claim being made.

Appointment Time

Due to traffic or exceptional circumstances, our technician might arrive late. Please allow a 30-90 minute arrival window for jobs booked online or by phone. The Detail Doctor shall do its best to let you know about any delay of delivery.

Coupon & Referral Policy

From time to time, The Detail Doctor may offer a referral program which enables you to earn credits redeemable for The Detail Doctor services by sharing a unique referral link provided to you by The Detail Doctor (“Referral Link”) with your friends or family. Note that combining credits & coupons is not possible. To qualify for credits, the referred customer must be a new customer of The Detail Doctor and use your Referral Link to sign up for the Services. You may not collect referrals by:

  • self-referring by using multiple or false names, identities, accounts or email addresses;

  • referring anyone who is an existing The Detail Doctor customer, including an existing customer with an account under an alternate email address;

  • Using spam or sending unsolicited emails to persons they don’t personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use;

  • posting on message boards, public forums, coupon sites or other online venues;

  • permitting another individual to use the referring customer’s account;

  • referring fake people to The Detail Doctor, impersonating another person, or otherwise providing The Detail Doctor with false or misleading information;

  • using the Referral Link in any manner that is disparaging or that otherwise portrays The Detail Doctor in a negative light; or

  • referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice.

  • If The Detail Doctor determines in its sole discretion that there has been a violation of these terms, The Detail Doctor reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. The Detail Doctor reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.